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Try this first

Payments can take up to 10 minutes to process. Wait a moment, then try the steps below.
  1. Refresh: On the web, press Ctrl+R (Cmd+R on Mac). In the app, fully quit and reopen it.
  2. Log out and back in: Log out from settings, then log in again.
  3. Check your payment history: For web and desktop card payments, look under [Settings] → [Manage Subscription] and in your receipt email. For in-app purchases, check the subscription screen in your store. For detailed paths, see Managing your subscription.

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My payment seems to have applied to a different account

In-app purchase subscriptions are tied to the account signed in to the store at the time of payment (Apple ID or Google account), not your Tiro account. So this can happen:
  • If you pay on a device that usually runs a different Tiro account, the plan can land on that earlier Tiro account.
  • Store policy doesn’t let you freely switch in-app purchases between multiple Tiro accounts on one device, so the payment sometimes fails.
Log in with your other Tiro email and check whether the plan is applied there. If it is, contact support and we’ll sort it out for you.

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[Android] I’m getting an in-app purchase error

Errors like “The device or user is not allowed to make the purchase” almost always come from a Google account or payment permission issue. Figure out which case you’re in first.

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Case 1: payment is going through a school or work Google account

Accounts issued by a school or workplace (name@school.ac.kr and the like) are often blocked from in-app purchases by organization policy. In-app purchases run through the Google account linked to the Play Store, not the Tiro email you signed in with. Check your current account in your Play Store profile, switch to a personal Gmail account, and try again. If you have several accounts and can’t switch, delete the Tiro app, sign out of the school or work account in your phone settings (you don’t need to remove it entirely), and reinstall with only your personal account left, then pay. Your Tiro account and payment account are separate, so logging back in with the same Tiro account after reinstalling keeps your notes intact.

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Case 2: that Google account can’t make payments at all

Open payments.google.com in a web browser with that account. If the payment methods screen won’t open and throws an error, that account can’t make payments. Pay with a personal Gmail account, or ask your organization’s IT team about payment permissions. If there’s a security warning at the top, follow the prompts to submit your verification details and try again.

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Case 3: payments fail in other apps too

This is a Play Store issue. Check that your payment method is valid (Play Store → profile → Payments and subscriptions), that parental controls (Family) aren’t restricting in-app purchases, that your account’s country setting is correct, and that the Google Play Store and services are up to date, then restart your device. If it continues, contact Google Play support.

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[Apple] I paid but it isn’t applied

iOS in-app purchase subscriptions belong to your Apple ID, not your Tiro account.
  1. On your iPhone, open [Settings] → your name → [Subscriptions] and check whether the Tiro subscription is active and which Apple ID holds it.
  2. If the subscription is active but isn’t reflected in the app, open [Settings] → [Plan] in the Tiro app and tap [Restore Purchase]. This reloads the subscription based on the current device’s Apple ID.
  3. If you’ve used in-app purchases with a different Tiro account before, this may be the “applied to a different account” case above.

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My payment is charged a day before the renewal date

In-app purchases (Google Play and the App Store) pre-authorize your payment method just before a subscription renews (up to 48 hours ahead). So the charge time on your card notification and the usage reset time in the app can look about a day apart. This is normal: you aren’t charged more and your access isn’t interrupted. The store controls the charge timing, and Tiro can’t adjust it. Web and desktop card payments (Stripe) charge and renew at the same time, so this doesn’t happen there.

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Still not resolved?

Contact support. Including the details below helps us check faster.
  • Payment time (for example, 2026-06-12 at 3 PM)
  • Payment method (web card / Android in-app / iOS in-app)
  • Plan you purchased (Lite / Pro / Max / Team)
  • A screenshot of your current plan status
Related pages: Managing your subscription · Billing FAQ