How to find your receipt, invoice, or quote
- Sign in to the Tiro app or website.
- Click Profile > Manage Subscription in the top left.
- Click Billing and subscription.
- Under Invoice history at the bottom, click the invoice you want.
- Download the receipt or invoice.
Note Team plans are billed through Stripe, and only team admins can view invoices.*If an invoice has no tax line, it means your business details are registered and VAT was exempted. Need a quote or have another question? Reach out to partners@theplato.io.
Refund policy
Here’s what this covers.Tiro runs a transparent, clearly defined refund policy so you can use the service with confidence. This page explains when a refund is and isn’t available, based on how you paid and when you used the service.
Refunds for monthly plans
Tiro Terms of Service- Cancel within 7 days of payment and you get a full refund, whether or not you used the service.
- If you haven’t used the service at all, you can request a full refund within 14 days of payment.
- Past these windows, refunds are generally not available, except in the limited cases required by applicable law.
Refunds for annual plans
- For annual payments, refunds are prorated by how long you used the service.
Before you request a refund
- After a refund, the money can take about 5-10 business days to reach your card, depending on your card issuer.
- Your subscription ends as soon as the refund completes.
- However, you can’t create new notes.
- Refunds are not available in cases like the following.
In-app purchases (Android/iOS)
- In-app purchases made through Google Play or the App Store can’t be refunded by Tiro directly.
- You need to request the refund yourself, following the refund policy of that store (Play Store or App Store).
- For the exact steps, see the links below.