Skip to main content
Tiro automatically sends a range of emails: signup verification codes, team invitations, note shares, trial notices, and more. If one doesn’t arrive, here’s how to find it yourself.

​
Where to look first

Tiro emails often get filed somewhere other than your inbox. Check these five places in order.
  • Spam / junk folder
  • Gmail “Promotions” or “Updates” tab
  • Search your mailbox for “Tiro” or noreply@send.tiro.ooo
  • Double-check that the email address you signed up with is correct
  • If you use a work email, ask your IT team to allowlist the send.tiro.ooo domain

​
By email type

​
Team invitations

If you were invited to a team but don’t see the email, the address you signed up with may differ from the invited address, sending the invite to a different workspace. Search your whole mailbox for the sender noreply@send.tiro.ooo, and if it’s still missing, ask the person who invited you to resend it.

​
Note and folder share notifications

Even without the share notification email, you can find shared notes and threads right away in the sidebar once you log in to Tiro.

​
Payment receipts

Payment receipts are sent directly by Stripe, the payment service. If you didn’t get one, search your mailbox for the sender receipts@stripe.com. If it’s still missing, email hello@theplato.io and we’ll look into it for you. Payment receipts may go to the address you entered directly in Stripe rather than your Tiro account email.

​
Still can’t find the email

If you’ve followed this guide and still can’t find the email, reply to us at hello@theplato.io. Tell us which email you were expecting and when it should have been sent, and we’ll check the delivery logs and get back to you quickly.